Privacy Policy

Last updated: July 2026

Overview

This Privacy Policy explains how Douglas Niedt Classical Guitar (“we,” “our,” “us”) collects, uses, and protects your information when you make purchases or interact with our website douglasniedt.com.

Information We Collect

• Order information: When you make a purchase, we collect your name, email address, and billing/shipping details. This information is used to process your order and deliver your products.
• Payment details: Payments are processed securely through Stripe. We do not see or store your full credit card number or payment credentials.
• Email communications: After purchase, we send fulfillment and receipt emails using SendGrid. You may also receive follow-up emails related to your purchase or customer support.

How We Use Your Information

• To process and fulfill your orders (digital downloads, All-Access Passes, or physical CDs).
• To send receipts, download links, and customer support messages.
• To comply with tax, accounting, or legal obligations.

Data Security

Your personal information is transmitted securely via HTTPS. Payment processing is handled by Stripe, a PCI-compliant service provider. We do not store or have access to your full payment details.

Cookies & Analytics

This site uses Google Analytics, a web analytics service provided by Google, to understand how visitors use the site (pages visited, time on page, approximate location, and how you arrived here). Google Analytics uses cookies and collects data in aggregate; it does not identify you personally to us. You can opt out with the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser. Basic server logs are retained temporarily for security and performance monitoring.

Information Sharing

We never sell, rent, or trade your personal information. We share data only with trusted service providers necessary to operate our store:

• Stripe — processes secure payments
• SendGrid — sends order confirmation and fulfillment emails
• Hosting.com / cPanel — provides secure web hosting

Data Retention

We retain order records as required for bookkeeping and tax purposes. If you wish to request deletion of your personal contact information, please contact us.

Your Rights

You may contact us to:

• Request a copy of your information
• Correct inaccurate information
• Request deletion of your information (where legally permitted)

Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Contact

If you have any questions about this policy, please contact us.